FREQUENT QUESTIONS

FREQUENTLY ASKED QUESTIONS ABOUT ELECTRICAL MOBILITY

By using an app, you can add money to your account. You can then use the available balance in your online wallet to charge your vehicle at any station in our network.

Visit the App Store or Google Play Store and follow the steps indicated on your phone. At present, the app is only available for iPhone and Android smartphones.

Please see the charging instructions.

Level 2 Charger Using the App:
  1. START: Start session in your Evergro application available at the iOS App Store or Google Play. Do not forget to add funds to your online wallet.
  2. PLUG IN: Take the hose from charger support and connect it to your vehicle’s charge port.
  3. SELECT: Look for the station on the app’s map, scan the QR code or enter the number of the individual station you are charging from at the charge station.
  4. CHARGE: Press the app’s START CHARGE button. Your vehicle will start charging.
  5. STOP: Press the STOP button on the app or disconnect the hose from the vehicle’s charge port and return it to the charger support.
Using the RFID card
  1. Take the hose from the charger support and connect it to your vehicle’s charge port.
  2. Put the RFID card close to the charger. After 20 seconds your vehicle will start charging or you can merely press the START button on the charger screen.
  3. To end the charging process disconnect the charger from the vehicle’s charge port.
  4. Return the hose to the charger support.
When ending the charge you will receive a bill you can visualize in your app and in your registered mail. As soon as you finish, remove the hose from your vehicle’s charge port to stop generating occupancy charges at the station. Level 3 Charger Using the App:
  1. START: Start session in your Evergro application available at the iOS App Store or Google Play. Do not forget to add funds to your online wallet.
  2. PLUG IN: Take the hose from the charger support and connect it to your vehicle’s charge port.
  3. SELECT: Look for the station on the app’s map, scan the QR code or enter the number of the individual station you are charging from at the charge station.
  4. CHARGE: Press the app’s START CHARGE button and press the physical START button on the charger. Your vehicle will start charging.
  5. STOP: Press the STOP button on the charger or the STOP button in the app. Disconnect the hose from the vehicle’s charge port and return it to the charger support.
Using the RFID card
  1. Take the hose from the charger support and connect it to your vehicle’s charge port.
  2. Put the RFID card close to the charger, press the physical START button on the charger. Your vehicle will start charging.
  3. To end the charging process, put the card close to the scanner and press STOP button.
  4. Disconnect the hose from the vehicle’s charge port and return it to the charger support.
When ending the charge you will receive a bill you can visualize in your app and in your registered mail. As soon as you finish, remove the hose from your vehicle’s charge port to stop generating occupancy charges at the station.

You can find a charge station through the Evergo application or evergonet.com. Click here to access the stations map.

There is an ID sticker on the charger. It is easy to find. You will see a barcode that you can scan from your Evergo App, or you can find it underneath the QR code.

We use yellow and green labels to make it easy for the drivers to select the appropriate connector and power level for their electric vehicles. The yellow power level labels are for CCS1 connectors. The green labels indicate CHAdeMO. For example, a yellow label marked “up to 350kW” means the charger offers up to 350kW for a CCS1 compatible electric vehicle. If your EV is incompatible with the indicated maximum charge, the charger will automatically give you the maximum charge it can manage.

Even though there are two connectors on every Level 3 Evergo charger, only one may be used at a time. Having two connectors makes it easier for more vehicles to charge regardless of the type of connector they require or where their charge ports are located. If one of the connectors is in use, search for the nearest unoccupied charger.

That depends on the car battery’s capacity, how the vehicle is driven, the type of vehicle and the road conditions. For example, a Tesla Model 3 Long Range can run an average of 400 kilometres.

You can charge 80% of the battery using our Level 3 charger in less than an hour. But, of course, this depends on the power level of the charger and the charge level of the battery.

7.1 km/kWh, depending on the driver, type of vehicle and road conditions.

Yes, by using the charger that comes with the vehicle. However, since it has a very low output, the charging time would be very long. The duration of a full battery charge could be over 18 hours. This may vary depending on the charger and the battery’s power level.

  • Level 2 chargers are charging stations with a 20kW output that take an estimated 5 hours to charge a vehicle from 0 to 80%.
  • Level 3 chargers are fast-charging stations that allow a 0 to 80% charge in under an hour.

Today we have over 30 charging locations in Jamaica and another 200 earmarked for installation islandwide in the next two years. Find the one closest to you by clicking here.